Terms and Conditions
Order Cancellation Policy
Additional Customer Policy
Oversized firewood – WE HAVE YOUR BACK
Occasionally, some larger pieces of split firewood get through our screening process. If this happens, it can be remedied by simply splitting the piece with an axe.
If there are several larger pieces (this is very rare), just simply let us know by sending us some images through email. We will come out and split it for you, or we will replace those pieces free of charge.
It depends on the length and extreme of the winter cold. Most customers buy between 2-6m 3 (1-3 tonnes) per season. Many people order a larger amount as it is cheaper and stockpile the wood.
Everyone has a different answer; Box, Ironbark and Redgum are all premium woods. Our standard mix is still all quality Eucalyptus Australian hardwood.
Personally, a mix of premium and standard wood is what we use in our homes to keep warm during winter.
Our wood is cut to length (approx. 30cm) and processed by a large uniform log splitter. You can expect most of the pieces of wood to be similar in size to a loaf of bread.
We deliver seven days a week. Your order is usually delivered within two days unless you ask for a weekend delivery, in which case you should receive your order the weekend that follows.
Our wood is delivered in a small tipper truck. Your wood will be delivered as close as possible to